Merchandise Product Development Alumna Jessi Robb has had a successful career at Nordstrom, working as a Salesperson and Personal Stylist Manager and today as the Interim Customer Relationship Manager at the Mission Viejo store in Orange County, California. "I have the best job with the company, making new best freinds daily," explains Jessi, who previously worked as the Customer Relationship Manger at the Mainplace store in Santa Ana.
Jessi receives a list of around 200 customers each month from the corporate office and reaches out to them to learn about their shopping experiences. "FIDM introduced me to Nordstrom back in 1997," she says. "Here at Nordstrom, we are always looking to improve how we service our customers and stay on the forefront of fashion -- all concepts I personally learned during my time at FIDM!"